For NHS Referral, please email: acute.mentalhealth@nhs.net

Strong local connections providing essential care close to home

Our hospitals are closely linked with local NHS providers, and we are regularly reviewed by the Care Quality Commission (CQC), ensuring that we meet high standards of care.

We support local NHS services to provide quick access for service users to high-quality therapeutic care. Our hospitals add much-needed bed capacity to local health systems and support to provide care close to home and in the least restrictive settings possible.

These services provide a safe and stabilising environment for men and women in crisis, experiencing an acute episode of mental illness and requiring an emergency admission.

Service users may be informal or detained under the Mental Health Act. Our aim is to provide high-quality holistic, MDT-based care to assess, treat, and plan the discharge of patients to further treatment and care in the community, in their local areas, as needed.

Our primary goal is to ensure that individuals entrusted to our care receive appropriate treatment and support during their inpatient stay.

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NHS Referrals and Admissions

We provide personalised treatment programmes in safe, calming and comfortable environments for those with the most complex of care needs.

We accept referrals from a variety of public sector organisations throughout the UK. These include:

  • NHS Trusts and local systems
  • NHS England specialised mental health case managers.
  • Community Mental Health Teams and Crisis Resolution Home Treatment Teams
  • Medium and Low Secure hospitals
  • Acute Inpatient Mental Health wards and Psychiatric Intensive Care Units (PICUs)
  • Prisons and Courts
  • Social Services and the Police

We offer same-day admission facilitated by our expert team and arrange suitable transport if needed. We accept referrals 24 hours a day, 7 days a week. Urgent or out-of-hours appointments and admissions can be arranged immediately by telephoning our dedicated service centre.

Timely Admissions

Our acute inpatient mental health hospitals maintain a 24/7 admissions policy, ensuring our staff are always ready to receive patients promptly at short notice. This system guarantees immediate responsiveness to bed management teams, facilitating efficient patient transfers via NHS gatekeeping processes.

We’ve established a standard to confirm referral acceptance within 45 minutes of receiving written referral information. Our doctors and senior nursing staff screen and accept referrals 24/7 with input from the wider service team, referring to admission criteria. Out of hours, the Duty Doctor or Nurse-in-Charge will confirm the decision to admit.

Following receipt of a referral, our team will go through documentation and may request further documents including up-to-date risk assessments.  Each patient undergoes a doctor’s assessment upon arrival and is allocated a primary nurse.  Within the first 24 hours all patient rights are read, and they are both physically and mentally examined with necessary blood tests and ECG requested based on medical background of the patient. The process for admitting a patient is detailed on our IQVIA Electronic Patient Records (EPR) system.

We agree a clear purpose with bed management teams for each admission, shared with the service user, their chosen carer/s, and referring hospital team. Essential paperwork is carefully completed, including person profile, emergency grab sheet, individual risk assessments, care plan, and admission checklist. The admission purpose and care plan are uploaded to the person’s EPR together with an Expected Date of Discharge (EDD). We show the person to their room and ward.

Diagnoses we treat:

Secure Services:

  • Female low secure personality disorder
  • Female low secure mental illness

Psychiatric Intensive Care bed availability:

  • Male
  • Female

Rehabilitation and recovery bed availability:

  • Complex mental health
  • OCD
  • Personality Disorder and Complex PTSD
    • High Dependency Unit
    • Acute personality disorder unit
    • Long-term personality disorder rehabilitation
    • Personality disorder step-down care

 

Our services specialise in the assessment and treatment of people with acute and enduring mental health needs. We provide care and treatment to people who are experiencing an acute phase of a mental illness and who are often in crisis.

The aim of the service is to stabilise the person as quickly as possible, assess for further needs and implement the care and treatment required. We will stay in close contact with the patient’s community mental health team throughout each admission and as soon as it is safe to do so we will arrange a suitable discharge home under the care of community mental health teams or into other appropriate community settings.

Tailored Care:

Our experience of supporting people with a range of complex needs alongside co-existing issues such as dual diagnosis positions our service expertly for the delivery of acute mental health care.

Some service users may present with a higher level of dependency, and admission will be made to the most suitable ward based on individual needs. Our individual packages of care for all patients including those presenting with higher levels of dependency focus on:

  • Trauma-informed care: Our team is trained to provide care that acknowledges and addresses the impact of trauma on mental health. This approach fosters a supportive environment for individuals on their path to recovery.
  • Out-of-hours rapid admission for emergency: Recognising that emergencies can happen at any time, we offer round-the-clock rapid admission to address urgent mental health needs promptly.
  • Promoting self-management and recovery: Empowering individuals to actively participate in their recovery journey is a core aspect of our care. We focus on strategies that promote self-management and support sustained recovery.
  • An initial physical health screen and management: As part of our comprehensive approach, each patient undergoes an initial physical health screen. This ensures that both mental and physical health aspects are considered in their care plan, reinforcing our commitment to holistic well-being.

Mental Health Support

Our dedicated team of professionals provides comprehensive mental health care to help individuals manage and overcome their challenges. We offer counselling, therapy, and psychiatric support to promote mental well-being.

 How We Support Mental Health Commissioners:

  • Dedicated Partnership
  • Collaborate with us as your dedicated partner, ensuring a seamless and efficient process in managing acute mental health admissions.

Choose Acute Mental Health as your preferred platform for simplified and effective acute mental health bed searches. We aim to make a meaningful impact on mental health care delivery.  Please explore our available beds now and let us be your trusted partner in promoting mental health and well-being.

Contact us today to learn more about our services

Our Client Care Team are on call 24/7 to answer your questions and work with you to design a customised plan of care that is right for you.

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