With services spread across the country in London, Midlands, East Anglia and Lincolnshire our network have a large geographical footprint accommodating most NHS Providers' referral requirements.
Urgent Mental Health Support When You Need It Most
Our 24/7 team provides round-the-clock support for enquiries and referrals from the NHS as well as Private Self Pay patient’s, demonstrating our commitment to providing the best possible mental health support.
Our customer team will support you from your first call right through to the enquiry conclusion, providing updates throughout the process.
Our Services
✅ 24/7 bed referrals from the NHS to us, as well as self-pay patients for private admission
✅ Decision to admit is usually within the hour, and same-day admission available
✅ Fast access to bed availability and placements
✅ Single access point for end-to-end enquiry management
Acute Inpatient Mental Health Services
Our hospitals support a holistic approach to mental health care and advocate positive progression towards recovery and discharge. Our acute hospitals offer one of the lowest lengths of stay (an average of 24.4 days). This is achieved via close links with service users’ local community and family to tailor personalised care plans and discharge-oriented admission to the hospital.
Our Partner Hospitals
Southern Hill Hospital
Southern Hill Hospital is situated near Norwich. The hospital offers compassionate mental health care with 53 beds across five dedicated acute wards for both males and females.
Apple Hill
Hospital
Apple Hill Hospital, situated near Maidenhead in Berkshire offers 32 acute mental health beds across three dedicated acute wards for both males and females.
Magna House Hospital
Magna House Hospital, situated near Sleaford, offers compassionate mental health care with 29 beds across five dedicated acute wards for both males and females.
Elizabeth House Hospital
Elizabeth House Hospital offers acute inpatient mental health services, catering to both men and women undergoing crises or acute episodes of mental illness necessitating emergency admission.
Battersea Bridge House Hospital
Battersea Bridge House Hospital specialises in providing acute inpatient care for both male and female patients aged 18 years and older who are experiencing mental health difficulties requiring immediate assessment and/or treatment.
Confidential, compassionate care in safe, clinically-led environments.
Making a Referral
If you believe someone is in need of urgent mental health care, making a referral is the first step towards securing safe, specialist support. We accept referrals from individuals, families, carers, GPs, NHS professionals, and private healthcare providers.
Our referral process is quick, confidential, and guided by clinical experts every step of the way.
NHS Referrals
This means our services are not only accessible, but aligned with broader care pathways across the public health system. In addition, all of our facilities are independently monitored and regularly inspected by the Care Quality Commission (CQC) — the UK’s official regulator of health and social care services.
These reviews ensure we consistently meet — and often exceed — the national standards for safety, effectiveness, responsiveness, and overall quality of care. Our commitment to clinical governance, transparency, and continuous improvement means you can trust that your loved one is in safe, professional hands.
Sources of referral:
✅NHS trusts and local systems
✅NHS England specialised mental health case managers.
✅Community mental health teams
✅Medium and low secure hospitals
✅Mental health acute/psychiatric intensive care units (PICUs)/secure inpatient
✅Prisons and courts
✅Social services and the police
Private/Self-Pay Referrals
If you’re concerned about the mental health and safety of a loved one, you don’t have to face it alone. We welcome private referrals from individuals, families, and carers who believe someone they care about may need urgent, specialist support.
Our team offers compassionate guidance throughout the process, from your initial enquiry to assessment and potential admission. Whether you’re worried about a family member in the need if urgent mental health care, seeking early intervention, or looking for a safe and therapeutic space for recovery, we’re here to help.
We provide:
✅ Confidential advice from experienced senior clinicians
✅ Flexible assessment options, including rapid access where appropriate
✅ Inpatient admission to one of our CQC-registered acute mental health hospitals, if clinically recommended
✅ Emotional support and guidance for families and carers navigating a difficult time
We understand how sensitive these situations can be. That’s why we have a dedicated phone line where you can speak directly with a senior member of our team — in complete confidence, with no obligation.
Accepted Referral Sources & Admission Guidance
Our partner hospitals collaborate with a wide range of public sector and independent organisations across the UK to provide responsive, high-quality acute mental health care.
We accept referrals from:
✅NHS provider trusts
✅Community mental health teams
✅Low and medium secure units
✅Psychiatric hospitals
✅Prisons, courts, and criminal justice settings
✅Social services and police forces
✅Local Integrated Care Systems (ICS) and mental health partnerships
We understand that urgency and flexibility are essential in acute mental health care. That’s why our facilities can support same-day admissions and assist with patient transfers, ensuring seamless continuity of care when time matters most. Our service is available 24 hours a day, 7 days a week, including weekends and bank holidays.
For urgent admissions or out-of-hours support, please contact our dedicated service centre to make immediate arrangements.
🔒 Please note:
Our partner hospitals cannot accept self-referrals for NHS-funded treatment. If you are seeking NHS-funded care, referrals must be made through your local NHS mental health service, care coordinator, or referring professional.
You Don’t Have to Struggle in Silence
We offer a safe, confidential space where you can open up and begin your journey toward healing. Talk to someone who truly listens – with empathy, care, and understanding.
Providing Individualised Care Pathways for Adults Requiring Urgent Admissions
Making a Referral
We can accept admission of patients who may be detained under the Mental Health Act 1983. Our hospitals are registered to provide the following regulated activities:
✅ Treatment of Disorder, Disease, or Injury
✅ Assessment or Medical Treatment for Persons Detained Under the Mental Health Act 1983.
Admissions Criteria
Our services are designed for individuals aged 18 and above, both men and women facing challenges that present a risk to themselves or others and that are not manageable in an open environment. We specialise in addressing diagnoses such as acute mental illness, acute depressive illness, psychosis, schizophrenia, bipolar disorder, and dual diagnosis.
Inclusion Criteria
✅ Acute Mental Health Need
✅ Aged 18 and over.
✅ Diagnosis of Mental Health Disorders for example Mood Disorder, Schizophrenia
✅ May be detained under the Mental Health Act 1983 with or without Ministry of Justice restrictions.
Exclusion Criteria
❌ Physical health issues as a primary diagnosis, such as frailty or difficulties with mobility
❌ Primary diagnosis or presenting problem of eating disorder or substance misuse.
❌ Requirement for use of long-term segregation or seclusion
Contact Admissions Team
We’re here for you 24/7! Our admissions team will reach out promptly to discuss a treatment plan that is right for you.
Our Commitment to Quality
Our partner hospital services apply local, co-produced standards and outcomes that relate directly to the service provided to ensure that these services are provided safely and effectively.
Specific measures include, for example, recording of progress against:
✅ The articulated purpose of admission
✅ Estimated date of discharge and related length of stay
✅ Access to the service, including waiting times for admission and discharge and the reasons for delays.
Robust data collection improves service quality and outcomes for service users, their families, and their carers.
✅ Commissioner Quality Assurance peer review visits, reports, and Service Development and Improvement action plans
✅ CQC inspections and reports and hospital action plans.
Quality Accreditations
✅ CQC Registered
✅ Restraint Reduction Network Members
24 hours, 7 Days, 365 days a year
We provide private, secure, and discreet ambulances only for Acute Mental Health conditions.
Frequently Asked Questions
Acute mental health care provides urgent, short-term support for individuals experiencing severe psychological distress. This may include conditions such as psychosis, severe depression, suicidal thoughts, or extreme anxiety that require immediate clinical intervention and a safe, structured environment.
Our services support adults (18+) who are experiencing an acute mental health episode and need inpatient care. Admissions can be made through private referrals (individuals, families, carers), NHS mental health teams, GPs, or healthcare professionals.
Yes. We aim to offer same-day or next-day admissions, subject to clinical assessment and bed availability. Our referral line is open 24/7 to manage urgent cases, including weekends and bank holidays.
Yes, we accept private referrals from family members or carers. Our team will talk you through the process and ensure your loved one receives the support and assessment they need. Please note: for NHS-funded treatment, referrals must come through a healthcare professional.
Our partner hospitals support a range of acute conditions including:
• Severe depression and anxiety
• Psychosis and schizophrenia
• Bipolar disorder
• Personality disorders in crisis
• PTSD and trauma-related episodes
Each patient receives a personalised care plan tailored to their needs.
Yes. All our partner hospitals are regulated by the Care Quality Commission (CQC), ensuring that we meet high standards of care, safety, and clinical governance. We are also closely aligned with NHS organisations and local health systems.
Costs vary depending on the level of care required and length of stay. Once a clinical assessment has taken place, we’ll provide a transparent outline of fees, with no obligation to proceed.
Absolutely. Our dedicated referral team is available to talk through any questions or concerns in complete confidence. We’re here to support individuals, families, carers, and professionals — every step of the way.