Contact the Central Referral Team: 0330 236 8231
Partner Hospitals
Instant Referral
Please select the funding route that applies for the patient.
Our team aim to respond to all referral enquiries within 1 hour of receiving all relevant information, please follow the link below, alternatively please call our referral line which is available 24 Hours a day, 365 days of the year.
Our 24/7 team provides round-the-clock support for enquiries and referrals from the NHS as well as Private Self Pay patient’s, demonstrating our commitment to providing the best possible mental health support. Our customer team will support you from your first call right through to the enquiry conclusion, providing updates throughout the process.
Our Services
- 24/7 bed referrals from the NHS to us, as well as self-pay patients for private admission
- Decision to admit is usually within the hour, and same-day admission available
- Fast access to bed availability and placements
- Single access point for end-to-end enquiry management
Call us on 0330 236 8231
- NHS provider trusts
- Community mental health teams
- Low secure hospitals
- Medium secure hospitals
- Psychiatric hospitals
- Prisons and courts
- Social services and the police
- Local systems
Our partner hospitals can accommodate same-day admissions and assist with patient transfers if necessary. Our facility accepts referrals around the clock, every day of the week. For urgent or after-hours appointments and admissions, please contact our dedicated service centre directly to make immediate arrangements.
It’s important to be aware that our partner hospitals cannot accept self-referrals for NHS services. To have treatment funded by the NHS, it must be coordinated through local NHS services or a care coordinator.
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Acute Inpatient Mental Health Services
Our hospitals support a holistic approach to mental health care and advocate positive progression towards recovery and discharge. Our acute hospitals offer one of the lowest lengths of stay (an average of 24.4 days). This is achieved via close links with service users’ local community and family to tailor personalised care plans and discharge-oriented admission to the hospital.
NHS Referral
We are linked with local NHS organisations and regularly reviewed by the Care Quality Commission (CQC), ensuring that we meet quality standards of care.
Sources of referral:
- NHS trusts and local systems
- NHS England specialised mental health case managers.
- Community mental health teams
- Medium and low secure hospitals
- Mental health acute/psychiatric intensive care units (PICUs)/secure inpatient
- Prisons and courts
- Social services and the police
We offer same-day admission that can be facilitated via our expert team and arrange suitable transport if needed. We can accept referrals 24 hours a day, 7 days a week. Urgent or out-of-hours appointments and admissions can be arranged immediately by telephoning our dedicated service centre.
Our timeframe for decision-making is 45 minutes from receiving contact.
Private Referral (Individual, family, or carer referral)
We offer a wide range of support for family members and carers who wish to have their loved ones assessed and potentially to be admitted privately to a hospital facility. We have a dedicated phone line where this could be discussed in confidence with a senior member of our team.
Our Partner Hospitals
Introducing Apple Hill Hospital
The newest addition to our Acute Mental Health Hospitals portfolio is the state-of-the-art Apple Hill Hospital near Maidenhead in Berkshire. This modern facility represents a significant advancement in mental health care featuring a brand-new development of three Acute Mental Health wards. These wards, offering 32 beds, are meticulously designed to accommodate and support both male and female patients.
Each ward within Apple Hill Hospital is equipped with the latest medical technology and designed with patient comfort and safety in mind. The therapeutic environment promotes healing and recovery through its calming interiors and spacious layouts. The wards include private and semi-private rooms, communal areas for social interaction, and dedicated spaces for therapeutic activities.
The hospital’s comprehensive approach to mental health care is supported by a team of highly trained professionals, including psychiatrists, psychologists, nurses, and support staff. These professionals work collaboratively to provide personalised treatment plans, ensuring that each patient receives the highest care standard tailored to their needs.
Apple Hill Hospital also incorporates advanced security measures to ensure the safety of both patients and staff, creating a secure environment where patients can focus on their recovery. Additionally, the hospital offers various support services, including counselling, occupational therapy, and recreational activities, all aimed at promoting holistic well-being.
Providing Individualised Care Pathways for Adults Requiring Urgent Admissions
With access to over 200 acute mental health beds, we are a crucial resource in supporting the needs of individuals requiring urgent and immediate care.
Our range of services enables us to provide unique and individual care pathways for the people we support. Our national network of services includes both hospitals and community-based services. This means we’re able to deliver care and support across a variety of different settings. We can provide a seamless transition for each person as they progress from our hospital services, with a goal of community living or greater independence, wherever possible.
Making a Referral
We can accept admission of patients who may be detained under the Mental Health Act 1983. Our hospitals are registered to provide the following regulated activities:
- Treatment of Disorder, Disease, or Injury
- Assessment or Medical Treatment for Persons Detained Under the Mental Health Act 1983.
Admission Criteria:
Our services are designed for individuals aged 18 and above, both men and women facing challenges that present a risk to themselves or others and that are not manageable in an open environment. We specialise in addressing diagnoses such as acute mental illness, acute depressive illness, psychosis, schizophrenia, bipolar disorder, and dual diagnosis.
Inclusion criteria
- Acute Mental Health Need
- Aged 18 and over.
- Diagnosis of Mental Health Disorders for example Mood Disorder, Schizophrenia
- May be detained under the Mental Health Act 1983 with or without Ministry of Justice restrictions.
Exclusion Criteria
- Physical health issues as a primary diagnosis, such as frailty or difficulties with mobility
- Primary diagnosis or presenting problem of eating disorder or substance misuse.
- Requirement for use of long-term segregation or seclusion
We accept referrals from various sources and are ready to support your patient’s journey to recovery.
Call us on 0330 236 8231
Make a Referral
Please select the funding route that applies for the patient.
Our team aim to respond to all referral enquiries within 1 hour of receiving all relevant information, please follow the link below, alternatively please call our referral line which is available 24 Hours a day, 365 days of the year.
Open for Admissions
24 hours, 7 Days, 365 days a year
We provide private, secure, and discreet ambulances only for Acute Mental Health conditions.
Our client satisfaction rate is unparalleled in our field.
Read below what our clients have to say and learn more about what makes us the premier provider of residential care. All hospitals we work with can evidence positive experiences that patients or their families have received. Please see some examples below of feedback received which endorses the effectiveness and compassion of these services.
I was in a very dark place when I came to Southern Hill. The unique combination of environment, kind staff and psychological expertise helped me to turn a corner and start moving forwards with my life.
Our Commitment to Quality
Our partner hospital services apply local, co-produced standards and outcomes that relate directly to the service provided to ensure that these services are provided safely and effectively.
Specific measures include, for example, recording of progress against:
- the articulated purpose of admission
- estimated date of discharge and related length of stay
- access to the service, including waiting times for admission and discharge and the reasons for delays.
Robust data collection improves service quality and outcomes for service users, their families, and their carers.
- Commissioner Quality Assurance peer review visits, reports, and Service Development and Improvement action plans
- CQC inspections and reports and hospital action plans.
Quality Accreditations
- CQC Registered
- Restraint Reduction Network Members
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